Dhan Feedback Tracker
We track issues, feature requests, usability improvements and clarifications raised by our clients or identified by us across Dhan's platforms. Every item is shared with the Dhan team, and we regularly follow up on pending requests.
Each entry records our follow-ups, responses received and current status, so clients can see the work we are doing on their behalf. Resolved items remain available to show the outcome and acknowledge improvements.
Maintained by T7 Securities, an Authorised Person of Dhan. This is our record of feedback and follow-ups, not an official Dhan status page or a replacement for Dhan support.
What the statuses mean
- Logged
- With T7, not yet with Dhan. The report reached us directly — a call, a WhatsApp or Discord message, an e-mail to us alone — and we have not yet raised it with Dhan.
- Reported
- In Dhan's hands: posted on their community, raised by us with them, or on a support ticket. Awaits acknowledgement or a substantive response.
- Acknowledged
- Dhan has acknowledged the item; work has not necessarily been scheduled.
- In progress
- Dhan has explicitly confirmed investigation or development.
- Awaiting verification
- A fix or feature is reported live; T7 has not yet verified it.
- Resolved
- T7 has verified the outcome, with a date and brief test note. Reads as Fixed for a bug, Deployed for a feature request, Improved for a usability item and Answered for a clarification.
- Monitoring
- Initial verification passed; watching for recurrence.
- Reopened
- Reported again after a fix or a release had been verified. Reads as Recurred for a bug, Regressed for a feature request, Recurred for a usability item and Reopened for a clarification; the entry goes back to Dhan with the recurrence dated.
- Closed
- No further action, with a reason such as duplicate, expected behaviour or declined request.
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